Jacqui Bates, Director of The Conference Manager is available for speaking, training and consultancy work.
about
Jacqui has worked in the meeting and events industry for over 20 years. She has managed meetings of 20 to 3000 participants, in all regions of Australia and New Zealand.
Prior to becoming a Conference Organiser in 2004, she held senior operational and sales positions at numerous Melbourne venues including Hotel Sofitel, Bayview on the Park, Lincoln of Toorak, Eden on the Park, Royce on St Kilda Rd, Delaware North Catering and Flemington Racecourse.
Jacqui established the conference manager in 2008 to offer management services to a range of association and corporate clients.
Jacqui shared her industry knowledge, and passion for her profession, with a sessional teaching position at the University of Ballarat (Events Management Course) for many years. She holds a Certificate IV in Training and Assessment and Advanced Diploma in Events Management.
She is an active member of the meetings industry, having held a position on the Victorian Branch of Meetings and Events Australia (MEA) as Co Chair of Professional Development. She served on the subcommittee for Professional Development for over seven years. Jacqui was delighted to be a finalist in the MEA awards in 2010 for Best Association Conference. She has received her AFMEA (Associate Fellow) recognition for her commitment to the industry and professional development and is a member of the PCO Association.
Jacqui is regularly asked to speak at industry events and has presented at three MEA National Conferences.
topics
Too many new sales staff in the hospitality and events industry are simply handed product information and told to “go sell”. Their training often comes from other sales staff (who pass on their bad habits!) or they get none at all.
In her interactive and entertaining training sessions, Jacqui covers topics such as:
Initial enquiry and first Impressions
Written proposals
Site Inspections
Sales follow up
Hosting buyers
Developing business relationships
feedback
“Jacqui’s approach was vibrant and professional with the informative session including First Impressions, Written Proposals, Site Inspection, Contracts, Planning Process and After the Event. All Staff in attendance were motivated and excited by the ideas that Jacqui presented and are keen to put these into place.”
“Inviting Jacqui to present to our staff provided us with the tools to revisit our processes and introduce new ideas and ways of working with current and potential clients.”
“Fabulous and very engaging”
“Very interesting and thorough – great real life examples”
“Jacqui was very enthusiastic in her presentation and engaged the audience with her sense of humour”
“Her vast knowledge of the Hospitality Industry and in particular the Conference market, combined with her many years of experience provided invaluable information and insight for our team. “
“Your presentation was fabulous and so informative- That is exactly the kind of information that is so very helpful. I am relatively new to the industry so it was lovely to hear some of the things that I am doing right and some that I can certainly implement. “
clients
Organisations that have engaged Jacqui to present to their staff or members include:
Business Events Geelong
City of Wangaratta
Accor
Business Events Tasmania
Business Events Victoria
All Seasons Hotel Bendigo
Meetings and Events Australia